CUSTOMER SUPPORT AGENTS
Build agents with context to solve support tickets quickly.
Chalk serves fresh account, transaction, and interaction data to customer support agents at decision-time. Agents handling sensitive customer issues get the current information they need, so resolution is smooth, fast, and accurate for your customers.
TRUSTED BY
Tailor agents for every stakeholder
Ship support agents you can trust.
Test agents against what actually happened before putting them in front of customers. Chalk replays historical tickets and interactions in sandboxes with an enforced knowledge cutoff. The agent sees only the information that would have been available at that point in time.
Give agents live context for accurate ticket resolution.
Support conversations change by the second. Chalk resolves data across streams, databases, warehouses, APIs and other sources when the agent needs it, so every decision can use current information.
Keep the agent’s access to customer data in scope.
Restrict agent context to the data it needs to solve the issue. Enforce Rego policies on every MCP tool call, making decisions based on the user, scopes, backend, tool, and tool-call arguments. The agent gets the access it needs - and nothing else.
Ship support agents you can trust.
Test agents against what actually happened before putting them in front of customers. Chalk replays historical tickets and interactions in sandboxes with an enforced knowledge cutoff. The agent sees only the information that would have been available at that point in time.
Give agents live context for accurate ticket resolution.
Support conversations change by the second. Chalk resolves data across streams, databases, warehouses, APIs and other sources when the agent needs it, so every decision can use current information.
Keep the agent’s access to customer data in scope.
Restrict agent context to the data it needs to solve the issue. Enforce Rego policies on every MCP tool call, making decisions based on the user, scopes, backend, tool, and tool-call arguments. The agent gets the access it needs - and nothing else.
Solve more support cases without scaling headcount.
Reduce time spent on simple case work and use agents to cover more ticket volume, so your team can focus on high-judgement cases.
Provide a seamless, fast support experience.
Voice and chat interactions complete in seconds end-to-end. Chalk delivers low-latency context, so customers get the help they need quickly and fewer sessions are abandoned.
Ensure security at the infrastructure layer and avoid a PR disaster.
One customer's data never reaches another customer's chat. Register approved tools with the MCP Gateway, authenticate each sandbox through its workload identity, and route tool calls through a governed proxy for centralized policy enforcement and auditability.
"My order never arrived.
Can you give me a refund? "
Define the features and data your agents need in Chalk, then serve governed context at inference-time. Every query can be traced back to the data used to produce an answer.
"I’m writing in because
I want to know the status of my shipment. "
Compute live intent and account features from the interaction in progress and serve them, fast.
"Seller says the campaign underperformed.
What happened? "
Give investigation agents governed access to the data and tools needed to work alongside your team. The agent does the investigation. Your review team makes the final call.
Additional resources
Bring us the customer support agent that hasn’t learned your company’s workflows.
We’ll show you how to build, evaluate, and monitor governed, context-aware agents, directly in your cloud.
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